logo

customer charter

At SmartestEnergy, we are committed to treating all our customers fairly and providing a customer service experience that is open, informative and personal. All decisions that we make, however big or small, are always made considering the customers' needs and requirements.

In order to provide you with the customer service experience that is like no other in the electricity industry, and to show you how seriously we take customer services, we base our everyday practices on the commitments within our Customer Charter. If you would like us to post you a written copy of our Customer Charter, please contact us and one will be sent to you free of charge.

If you are unhappy with your service or feel you are being treated unfairly, please use the complaints procedure to contact us so we can address any issues in a timely manner.

commitment one

1. We are committed to providing a consistently high level of service to our customers.

commitment two

2. We are committed to providing our customers with timely, accurate invoices.

commitment three

3. We are committed to providing proactive and efficient site management.

commitment four

4. We are committed to openness and transparency in our behaviour towards and actions with customers.

commitment five

5. We are committed to treating all our customers fairly.

We are very open to your feedback on our Customer Charter, so please let us know if you have any comments. We will conduct regular reviews of these commitments to ensure a consistently high level of service for our customers.