We pride ourselves on our customer service and ensuring that our expertise is underpinned by a strong foundation of getting the basics right - or as we like to call it, "brilliant basics". Our commitments to our retail and generation customers are outlined below in our Customer Charter, which we have been delivering against since 2010.
Our team will take the time to get to know you and your business, meaning that you always get a personalised service from someone that understands your needs and will take ownership of your query.
Your named Account Manager and Customer Service Executive will always be available to help you with everything from billing and portfolio changes, right through to keeping you up to date with the latest policy and regulation developments that could impact your business.
Hear it from our customers
You don't just have to take our word for it that our customers are happy - you can read their feedback and comments using the links below: