Quick links to key customer information

Below you'll find quick links to key customer information, which will help direct you to the right page at the click of a button. If you have any related questions, just select the 'get in touch' box on this page, or click the link at the bottom of this list to speak to customer service directly.

Business customers:

SmartestEnergy Business Limited 

• Complaints and dispute settlements
• Emergency contacts, electricity and gas safety 
• Terms and conditions 
• Pricing information
• Refund process
• Meter reading
• Change of tenancy
• Electricity Supply Emergency Code
• Alternative Dispute Resolution
• Rota load disconnection
• VAT declaration
• Micro businesses
• Fuel mix disclosure
• Contact us

Generators and Industrial and Commercial customers:

SmartestEnergy Limited 

• Complaints and dispute settlements 
• Out of contract and deemed rates
• Micro businesses
• Emergency contacts, electricity and gas safety
• Fuel mix disclosure
• Escalated erroneous transfer (ET) queries
• Electricity Supply Emergency Code Explained
• Rota load disconnection
• Help with billing
• Refund process
• Site access, fit and proper representatives
• Contact us