Gas distribution firms to pay £8m over missed targets

Three gas distribution operators are to pay £8m for missing callout targets following an Ofgem investigation.

The firms have voluntarily agreed to pay into the regulator’s Energy Redress Fund after failing to meet their targets for attending gas emergencies in the required timescales.

Ofgem’s rules require gas distribution network operators, which manage and maintain the network that delivers gas to homes and businesses, to attend reports of suspected gas leaks within one or two hours, depending on the circumstances of the incident, in 97% of cases. 

An investigation was opened by the regulator after the firms involved self-reported, in advance of submitting figures formally, that they had missed the targets between 2022-2023.