Ofgem launches new AI guidance

Ofgem has published its first guidance on the use of artificial intelligence (AI) in the energy sector.

The regulator said it is encouraging all energy companies to use the good practice guidance as they roll out AI-enabled systems. 

Ofgem said the technology is innovative and rapidly evolving and is already in use in many parts of the energy sector.

“AI will support transformation and modernisation of the energy sector. For example, AI can enhance customers' experience, in billing and customer service,” it said.

“Our guidance will help ensure that use of the technology is safe, secure, sustainable and fair.”