Smart meter rules to be strengthened

Micro-businesses and consumers are to get greater smart meter rights and compensation when things go wrong under new rules. 

Earlier this year In Ofgem announced plans to review Guaranteed Standards of Performance (GSoPs) in relation to smart meters.

It is now proposing new rules including automatic compensation when a customer has to wait more than six weeks for a smart meter installation appointment and for a failed installation due to a fault within the supplier’s control.

Ofgem has also confirmed it plans to extend the requirement for suppliers to offer compensation for smart meters not operating in smart mode.

Charlotte Friel, Director of Retail Pricing and Systems at Ofgem, said: “We’re working closely with suppliers to drive improvement, and have seen more than 600,000 faulty smart meters reconnected since last July after we opened compliance engagement. This is only the beginning - with automatic compensation, faster fixes, and improved installation standards well on the way, getting a smart meter will be quicker and easier than ever. 

"These new rules are about setting clear expectations of suppliers, incentivising them to boost smart meter standards, and protecting consumers from poor service if things go wrong.”