If you have any questions related to billing and your invoices from SmartestEnergy Business (SmartestEnergy Business Limited), please refer to the information below. If your question is not answered here, please contact our UK based dedicated Customer Services Team and we will be happy to help.
Our SmartWeb online service provides you with instant and easy access to electricity and gas account/s, saving you time and hassle. View your bills, submit readings, make a payment and much more.
It’s easy to register, you will just need your account number. If you need help with SmartWeb please contact us here.
Transparent and easy to understand invoices is just one of many ways we provide a great service to our customers. Please click on the link below to see an example of our customer invoice.
Non-Energy (Pass-Through) Costs
The price you pay for your electricity and gas comprises of energy and non-energy (pass-through) costs. We fix the energy costs for the duration of your contract however pass-through costs however are variable and relate to other parties in the energy supply chain. Download our helpful customer guides to learn more.
If your business uses an average of no more than 1,000 kWh of electricity per month you will qualify as a 'de minimis' customer and therefore a reduced VAT rate of 5%. Please complete the below VAT Certificate of Declaration form and return it by email to firstname.lastname@example.org
If you are due a refund and have not yet requested one please contact our UK Customer Services Team. If you have already requested one please be advised this can take up to 28 days to process.