A smart meter is an electricity meter that shows how much energy your business is using in kilowatt hours (kWh). By automatically sharing your readings with us, it will save you the time and hassle of doing so. These readings allow us to regularly track your usage and ensure you continue to pay an accurate amount for your Budget Plan (fixed Direct Debit).
All our customers are provided with a new generation smart meter free-of-charge. Request a quote here and we will be in touch to discuss the best options for your business.
During the registration process of your supply with SmartestEnergy Business (SmartestEnergy Business Limited), we’ll gain details relating to your meter type from your previous supplier. We’ll use this to complete some checks and ensure your supply is eligible for a meter exchange. Our meter operator partner (Energy Assets) will then contact you to arrange installation, completely free-of-charge, normally within 4-8 weeks of service start date.
The engineer will visit site at the agreed date/time and talk you through the installation process, ensuring you have safely powered down any sensitive equipment. Most installations are complete within one hour, with a short period of power loss.
Please note: We are currently installing smart meters for small business electricity customers only. If you already have a smart meter and it is compatible to our service we should be able to remotely access it without the need for an engineer visit.
Once installed there will be a period of time before we can obtain the readings from your smart meter. We are working hard to ensure everything is correctly configured at this stage and that your previous meter is correctly billed for it final readings. Generally speaking it can take between 4 - 6 weeks after installation for everything to work smoothly. Please bear in mind your next invoice may not yet reflect your smart meter readings.
With our Web Analyser service you can view a detailed breakdown of your usage to help understand your energy consumption and reduce your costs. Data is available in half-hourly intervals and it’s easy to create daily, weekly or monthly reports to analyse usage across meters, sites etc. This valuable tool can be useful when identifying ways to reduce your energy usage and carbon footprint.
For more information on our Web Analyser service please contact our dedicated UK Customer Services Team here.
Smart meter installation targets
From 2022, all gas and electricity suppliers have annual installation targets to roll out smart and advanced meters to their customers by the end of 2025. The annual targets for SmartestEnergy Business are published below.