Escalated ET (Erroneous Transfer) Queries

If you require assistance with an erroneous transfer query or escalation, please contact the relevant UK business below between the hours of 08:30am and 17:30pm, Monday to Friday.

SmartestEnergy Business Limited (Business Customers):

You can identify if you're a Business Customer of SmartestEnergy Business Limited if your account number starts with 1000. 

Call SmartestEnergy Business Limited directly: 

• +44 1903 703 400
• use this enquiry form

SmartestEnergy Limited (Commercial & Industrial Customers): 

You can identify if you're a Corporate & Industrial Customer of SmartestEnergy Limited if your account number starts with R1000. 

Call SmartestEnergy Limited directly: 

• +44 1473 234151
• Email: [email protected]