Information for Industrial and Commercial Customers

Billing and payments

Assistance with understanding your invoice documents, and information about VAT, direct debits and our refund process

Billing Information

Portfolio changes

What to do if you need to let us know about change of tenancy or request a new meter connection

Portfolio Changes

Debt repayment

SmartestEnergy I&C customers can settle any outstanding account debt by making an online payment

Debt Management

More information

Contact us

If you can't fnd the answer you need here or would like more help, please get in touch with the team here


Micro business customers

Find out about how we work with micro business customers

Micro Business Customers

Out of contract rates

See our latest deemed rates for customers who are no longer in contract with us but have not changed supplier

Out of contract and deemed rates