If you have any questions related to billing and your invoices from us, please refer to the information below. If your question is not answered here, please contact your Customer Service Executive directly or contact the team here and we will be happy to help.
Our eBilling service provides you with instant and easy access to your invoice documentation and consumption data. Using the online portal removes the usual hassles associated with invoicing, while making you more effective and saving your valuable time.
If you need us to set up your login details or have any questions about accessing the portal, please contact us.
NHH Meter Readings
It is important to keep your account up to date and invoices correct, so please send us the most recent and up to date meter reads (a photograph showing the meter display once a month is ideal) to:
Always remember to include:
The MPAN (13 digit number)
The date the reading(s) were taken
The Meter Serial Number shown next to the Meter ID. Remember, you could have more than 1 reading e.g. Day and Night.
Please send remittances, including you SmartestEnergy account number to:
Your invoice explained
Transparent and easy to understand invoices is just one of many ways we provide a great service to our customers.
Please click on the link below to see what an example of our invoice documents look like. We have annotated the document to explain all the industry terminology.
Please contact your Customer Service Executive if you have specific questions about your invoice.
Direct debit mandate
If you wish to set up a Direct Debit to pay your bill, please contact us to request the required form. If you have any questions about Direct Debit, please contact your Customer Service Executive.
Your business may be eligible for a reduced rate of Value Added Tax (VAT). Please complete the below VAT Certificate of Declaration form and return it to your Customer Service Executive.
You can also read more about VAT at the HMRC website here.
Please contact your Customer Service Executive if you have questions about refunds for your account.