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Our experienced team work closely with businesses – as well as consultants supporting businesses with their energy procurement – to build trusted and long-lasting relationships. Our team are committed to helping companies meet their energy needs and sustainability targets, whist also ensuring an exceptional service and experience for end users.
Read more about our partnership approach and key Consultant Commitments
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Nathan joined SmartestEnergy in 2013 as a Channel Development Manager and shortly after took up the role of Head of Channel Development in 2017, before moving into his current role in 2019.
He is responsible for the management of new business growth and retention of existing customers through the retail arm. His role includes managing three Sales teams covering the TPI Sector and Strategic prospects, as well as the retention of our current 6 TWh retail business. Nathan has greatly contributed to year on year sales growth and has acquired significant new customers and frameworks.
Before joining SmartestEnergy, Nathan was a Key Accounts Manager with Bergen Energi, managing a portfolio of pan-European and UK clients, and initially joined the energy industry in 2003 as a Customer Relations Manager with RWE Npower, after having completed a BA Hons in International Relations.
Jessica manages the Channel Development team, responsible for I&C Supply Sales and growth, and manages SmartestEnergy’s relationship with a number of key consultants.
Her current focus is strategic planning to ensure SmartestEnergy are best placed to continue providing a high standard of service and flexible products in the changing market.
Jess joined SmartestEnergy as a Channel Development Manager in 2016 and started managing the team in 2019.
Her career in the energy industry began in 2002, and she has since held several customer-facing roles across sales and account management with EnergyQuote and British Gas Business, collating 20 years of industry experience.
Gavin joined SmartestEnergy in 2008 and is now Key Accounts Team Manager. In this role, he is responsible for supporting the team with the development of relationships with TPIs, and the growth and retention of existing retail contracts.
Since starting his current role in 2014, Gavin and his team have been focused on ensuring SmartestEnergy are best placed to successfully renew contracts, by working closely with TPI’s to continue to deliver the excellent levels of service they have become accustomed to receiving from us.
Before joining SmartestEnergy, Gavin had years of experience in the sector, having worked at Eon for 9 years in customer services and sales areas of the business.
Sean joined SmartestEnergy in 2017 as a Channel Development Manager and is responsible for relationship management for a number of our key TPIs, and the development of new business products and opportunities to meet customer needs.
He specialises in structuring and implementing flexible frameworks with TPIs and customers and hopes to continue to work on exciting framework opportunities, finding solutions for large end consumers in this challenging market.
Having joined the energy industry in 2003, Sean has over 19 years of experience in the energy sector, with 16 years in account manager roles, including at a Big-Six supplier and large end TPI.
Outside work, Sean loves to travel, having been to over 50 counties over 6 continents, and plans to have visited every country in Europe within the next 2 years.
Luke joined SmartestEnergy in 2017 as a Channel Development Manager. In this role, Luke is responsible for managing and evolving relationships with several key TPIs and securing fixed and flexible new business contracts for Smartest. He coordinates the promotion of our products and renewable solutions and ensures industry-leading service.
Luke was critical in winning the Cambridge Colleges contract in 2020, which involved the collaboration of multiple internal teams, resulting in a bespoke contract with a supporting engagement strategy to promote the renewable product to the students.
Having worked over 15 years in both the UK and Australian energy markets, he has strong relationship and account management experience working with large portfolios of multi-national clients.
Before his energy career, Luke graduated from Sheffield Hallam University with a Bachelor’s degree in Urban and Regional Geography.
Paul joined SmartestEnergy in 2017 and works closely with energy consultants to develop and implement flexible commercial arrangements. He is responsible for building relationships with new partners, assessing the needs of their portfolio and providing bespoke solutions or frameworks to help their and their clients' procurement objectives. He ensures that we maintain high standards of customer service for both the TPI and customer throughout the various touch points within our business.
Given the need to reduce our demand for power as well as contribute to a reduction in emissions, he is keen to explore the role that energy storage can have in this aspect of the industry.
Paul joined SmartestEnergy in 2017 from Haven Power, where he was I&C Key Account Manager. His career, now spanning over 17 years In the energy sector, has also included roles with E.ON Energy and EIC. After studying at Keele University, Paul has a BA Honours Degree in Business Administration and Human Resource Management.
Mark joined SmartestEnergy in 2014 as a Strategic Account Manager. In this role, Mark is responsible for the management of senior stakeholder relationships with some of Smartest's largest I&C clients with combined annual revenues of over £200m. He negotiates high-value supply contracts with buyers based across the UK, Europe & US and hosts our ever-popular live Non-Commodity Cost webinars.
Mark has played a leading role in delivering our new demand response services to secure additional revenue streams for customers and provide more flexible options for the business by managing market imbalance risk.
Before commencing his role at SmartestEnergy, Mark was Account Director at Inenco, raising their profile in the elite £10m+ energy spend market. Mark studied Geography at Birmingham University and he has now worked for over 27 years in the energy industry, previously holding roles with E.ON, Corona Energy, Shell Gas and British Gas. Outside of work, he enjoys sports and is a qualified FA football coach.
Owen is responsible for several customer accounts and portfolios, ensuring SmartestEnergy meet individual customer requirements. He focuses on delivering excellent service and bringing new opportunities to add value for customers.
He joined SmartestEnergy in June 2015 as a Proposition Executive in the Marketing Team, focusing on Proposition and Product Development, including the development of our award-winning Certified Renewable Product, and has since worked as Account Manager and now Key Account Manager.
Before joining SmartestEnergy, Owen was a member of the Rentokil Initial Graduate Scheme, with roles in Marketing & Innovation, Change and Lean Improvement, before moving into Product Marketing on Initial’s global product range.
Owen gained a Bachelor’s degree in Business and Marketing at the University of Hull, where he was a part of the university squash club and football teams. Outside work, Owen continues to enjoy playing squash and football, and playing the piano.
Ashley joined SmartestEnergy in 2018 as a Channel Development Manager and is responsible for building relationships and working with TPI partners to promote the SmartestEnergy brand and help find the right solutions for their customers, with a current focus on CPPA products.
Ashley previously worked in several roles at Gazprom Energy, involving people management and leading on some of the largest TPI and customer portfolios in the energy market.
Prior to his career in energy, he graduated from Hull University with a bachelor's degree in Marketing, where he was Sport Vice President and a member of the Cricket Club.
Ben's key responsibilities include building and maintaining relationships with a number of our customers and key partners, as well as account management and customer renewals. He aims to continue to work closely with our other teams to ensure our customers receive a high standard of service and the best possible experience working with SmartestEnergy.
He joined SmartestEnergy in July 2021, having previously worked for a TPI as a Senior Account Manager, and has amassed over 11 years of experience in the energy industry in procurement and account management roles.
Louise joined SmartestEnergy in 2011 as one of the Channel Account Managers. She is responsible for a number of key portfolios, TPIs and customers, and is involved in the whole customer journey to make sure that we meet the customers' needs, ensuring people and queries are treated with the attention they deserve.
Her primary focus is to continue building these key relationships, treating customers and TPIs with the best customer service possible.
Prior to working at SmartestEnergy, she worked for a TPI and at E.ON Energy for 4 years in a sales-orientated role. Outside work, she enjoys being outdoors and has recently taken up cold water swimming.
Chris joined SmartestEnergy in 2019 as a Customer Service Executive. Gaining an understanding of the pricing and tenders side of commercial energy and the various government levies and charges that go along with it, to price to customer and business needs, he moved into his current role as Channel Account Manager.
He is now responsible for maintaining and strengthening relationships with a diverse portfolio of customers. Meeting customers’ needs and managing relationships for the betterment of both them and the business is a vital contribution to the overall business strategy.
Chris has been a vital part in helping the business undertake our Smart Metering Project, championing this from a Sales perspective and liaising between the team and the Smart Metering Project managers. He has also helped grow one of our largest framework portfolios in his first year within this role.
Before SmartestEnergy, Chris has years of customer service experience, with his most recent role as Team Leader at Flow Energy. Outside of work, Chris is an avid writer and has written a book that he would love to have published one day.
Gemma joined SmartestEnergy in 2021 as Key Account Manager, where she is responsible for managing a number of our large managing agent portfolios. She works alongside the TPI and customer in each case to keep the account running smoothly, ultimately maintaining and developing the relationship with the aim to renew and build the current portfolio.
Gemma started her career in the energy sector as a Customer Service Apprentice with British Gas in 2012 and has now amassed 10 years of experience in the energy industry, with her most recent role as a Business Development Manager for a TPI. In 2018, Gemma took a career break and based herself in Australia for 9 months, and enjoyed the opportunity to travel across Asia and many other countries.