United States
AustraliaSales enquiries
Call us
Contacting us by phone is easy - just select the relevant number below to reach one of our friendly sales teams:
- Business sales enquiries (formerly Dual Energy): +44 1903 703 400
- Industrial and Commercial sales enquiries: +44 1473 234150
- Generators sales enquiries: +44 1473 234157
Email us
Choose an email option below to submit an enquiry to our sales teams:
- Business sales enquiries (formerly Dual Energy)
- Industrial and Commercial sales enquiries
- Generators sales enquiries
Customer enquiries
Please contact your Account Manager directly or contact the Customer Services Team using one of the options below:
- Business customers (formerly Dual Energy customers), please use the following details:
- If you are a broker partnering with our Business Division (formerly Dual Energy), you can reach the relevant team by using these details:
- Industrial and Commercial customers, please use the following details:
- Generators 'Smart Generation' customers, please use the following details:
Accounts and finance enquiries
- To contact the SmartestEnergy Limited Accounts Team use the following details:
- To contact the SmartestEnergy Business Limited (formerly Dual Energy) Accounts Team, you can route your enquiry via the Customer Services Team:
General enquiries
Please use the enquiry form at the bottom of this page.
Careers
You can search and apply for available roles at SmartestEnergy online.
Office locations
SmartestEnergy Limited:
SmartestEnergy Business Limited:
Complaints procedure
Our aim is to give you excellent customer service, but we acknowledge that sometimes we might get it wrong. Please let us know as soon as you have a complaint so we can work with you to put it right quickly.
Report energy theft
Tampering with electricity meters can be dangerous. If you see or suspect energy theft, please report it to Stay Energy Safe by calling 0800 023 2777 or using their online form.