In the event of an emergency situation with your supply, contact your local Distribution Network Operator (DNO). You can find out who the Distributor is for your site by taking the first two digits of the MPAN to match to the Distributor ID in the list below. 

105 – New National Number for Power Cuts

If you need to report or get information on power cuts, you can now ring the national three-digit 105 telephone number and you will be put through to your Local Network Operator free of charge. This number can be called from most landlines and mobile phones and is available in England, Scotland and Wales. For more information visit the website at

How to report a gas leak

If you are aware of a leak of gas or suspect an escape of gas, this should be reported via the National Gas Emergency Number of 0800 111 999.

How to report energy theft

Tampering with electricity or gas meters can be dangerous. If you see or suspect energy theft, please report it to Stay Energy Safe by calling 0800 023 2777 or using their online form.

> Read more about Stay Energy Safe here

Find your DNO to report an emergency

Click on the DNO name to see their full contact details: