GB
AUS
Our customer first approach
We know the journey to 100% renewable energy is complex, because everyone’s at different stages with unique needs. That’s why our model is flexible, our advice is unbiased, and our innovative retail solutions are realistic.
Dedicated support
By really listening to and understanding our customers and partners, we can support them in delivering against their energy goals. It’s why we manage our customers’ everyday needs through dedicated Account Managers and Customer Service Executives.
A safe pair of hands
With the financial strength and innovation of our Japanese parent company, Marubeni, you can be sure we’re a reliable, stable and long-term energy partner.
Customer-centred
As an energy supplier that doesn’t own any generation assets, our flexible business model is centred around our customer and our partner relationships.
Empowering you to drive positive change
Long-term support
We’ll be by your side as the market grows and changes, helping you navigate the complexities to succeed.
Expert team
Get customized service and support from our dedicated team of energy experts.
Technology solutions
Access your data and manage your account using our automated reporting customer portals.
Secure partner
With the financial strength of the Marubeni Corporation behind us, you can trust we’ll be around for the long term.
Every conversation is an opportunity to make a difference. Whether we're answering questions, resolving issues or providing guidance, our focus is on delivering a seamless experience that leaves every customer feeling supported, valued and confident.
Our impact
Would you like to know more?
Get in touch to become a SmartestEnergy customer.