Customer service

At SmartestEnergy we are focused on delivering outstanding customer service and we’re constantly working to make your energy experience better. We combine global resilience and local expertise, so you can trust SmartestEnergy to support you and empower you through the energy transition.

As the energy landscape continues to evolve, stay aware of key changes and the latest industry news by signing up to receive SmartestEnergy Australia news and blog alerts direct to your inbox or while your on our site, take a look at the latest articles published on our Knowledge hub.

If you can’t find the answer you need here, or would like more help, please get in touch with us to raise any questions related to your contract with us.

Image description

Customer Charter

We put our customers at the heart of everything we do and are committed to providing great service experiences and business outcomes – our Customer Charter outlines the importance we put on accountability, understanding and proactivity.

Our commitments ensure we continually check ourselves against these key areas and take onboard customer feedback via our annual customer survey, as well as any ad hoc feedback we receive throughout the year, to better shape the experience and service customers receive from us.

View Charter
Image description

Customer Portal

As a customer, you’ll be provided with access to our Customer Portal, which enables you to download invoices, monitor consumption trends and export meter data at your choice of interval and configuration.

We can provide access details to multiple authorised people within your organisation, with specified levels of access where you have more than one account to manage. Existing customers can log in to manage their account (if you haven’t been provided with your access details yet, contact our Customer Service team to get set-up)


Join us

Join us as a SmartestEnergy customer and together we will create a better energy system, and a more sustainable future.

SmartestEnergy is a signatory to the Energy Charter Code:

> View the code