At SmartestEnergy, we are committed to providing outstanding customer service and always welcome your views and opinions on how we can improve upon our service standards. We recognise that we do not always get things right and if there is an issue with your account, or if you are unhappy with the level of service you have received from us, please let us know by using the procedure outlined in our 'Complaints Handling Procedure' document.

Throughout the procedure, potential remedies may include: An apology, an explanation, the taking of appropriate remedial action and /or the award of compensation in appropriate circumstances.

We always aim to resolve complaints promptly and professionally and provide clear and honest information to our customers.    

> View/download a full copy of our ‘Complaints Handling Procedure’

> To obtain a copy of the Procedure document in other formats, free of charge, please contact us

For meter and/or data related disputes, or anything else please contact +44 20 7448 0900