Our aim is to give you excellent customer service, but we acknowledge that sometimes we may get it wrong.
Please let us know as soon as you have a complaint so we can work with you to put it right quickly.
The process for raising a complaint with us is detailed below for Business Electricity (I&C), Power Purchase (Renewables) and Asset Optimisation (SAO) customers.
A variety of remedies may be available to you under our complaints handling procedure, including an apology, an explanation, the taking of appropriate remedial action by the regulated provider and the award of compensation in appropriate circumstances.
To obtain a copy of our Dispute Resolution clause in our Standard Terms & Conditions, please contact Customer Service here.