Businesses and households supplied by heat networks could benefit from fairer energy prices under new plans unveiled by Government.
The proposals would see heat network customers receive greater consumer protections currently only afforded to those on traditional gas and electricity contracts. As well as inclusion in a potential future price cap on energy bills, customers would benefit from consistent standards for quality of service and supply of heat, backed up with regular and clear bills. From 2025, Ofgem will also be able to step in where homes and businesses have problems with disproportionate pricing, customer service and reliability. Lord Callanan, Minister for Energy Efficiency and Green Finance, said: “As more homes and businesses are connected to these innovative systems, it’s only right we ensure consumers are properly protected, pay a fair price for their energy, and are given the best service possible. “The consultation will contribute to the target of 20% of the country’s heating being supplied by heat networks by 2050.”