The process of switching to SmartestEnergy Business is both easy and straightforward. We typically start the registration of supply from your existing supplier approximately 28 days before your expected switch date. If you require a faster transfer, we should be able to complete the transfer in just 5 working days, subject to industry checks and acceptance.

 

Smart meter installation

Once you have switched to us, our meter operator will contact you to arrange installation of your smart meter. Alternatively you may be invited to book online via our meter booking calendar. If you do not have a compatible meter, our aim is to install one free of charge within 4-8 weeks of your transfer, but in some circumstances it may take a little longer. If your monthly bill is due in the meantime, simply provide us with a meter reading at the end of each calendar month to avoid getting an estimated bill.

> Learn more about smart meters

 

Business acceptance

Our Business Acceptance Policy ensures a wide majority of businesses can benefit from our competitive products and leading services. All businesses are subject to a credit check before an offer of contract is made. If you have any questions about our Business Acceptance Policy, please contact our dedicated Sales Support Team here.

> Learn more about our products

 

Frequently asked questions

  • Q. When do you issue the first invoice?

    A. Your first invoice will be produced in line with our billing process. This typically runs in the first week of each calendar month, but can occasionally occur mid-month in the third week.

  • Q. When do you collect the first payment?

    A. Your first payment will be collected following the issue of your first invoice from SmartestEnergy Business. The actual collection date and payment amount will be advised on your invoice.

  • Q. Will you credit check my business?

    A. We will check your details with an approved credit reference agency to assess your ability to make payments and the services we can offer you. This is completed before the offer of a contract is made. If you do not pass the credit check, we will contact you to advise the options available.

  • Q. When will I receive a final bill from my previous supplier?

    A. When you switch to SmartestEnergy Business, we ask for an opening meter reading to send to your previous supplier so they can close your account and issue a final bill. Timing of a final bill can differ depending on the supplier but you should expect one within 6 weeks of switching to us.

  • Q. Why do I need to provide an opening meter reading?

    A. You'll need to provide us with your first reading manually, no matter what type of meter you've got. This enables us to start billing you correctly and the previous supplier to issue your final bill. Thereafter we will arrange to install a smart meter so readings can be taken automatically. If you already have a smart meter that is compatible to our service, we should be able to connect to it and take readings automatically.

  • Q. Why has my previous supplier objected to the transfer?

    A. Suppliers tend to object to a transfer if you are still in contract with them or if there is an outstanding debt on the account. Either way it is best to contact your existing supplier to discuss overcoming the objection. You can then contact our Sales Support Team here who will be happy to reattempt the supply registration.