MA Energy Welcome

(Updated 12pm, 07/02/22)

Transfer of Direct Debit Instruction

Since acquiring your electricity supply from MA Energy on the 7th November 2021, we have been working closely with them to securely migrate your account information to our customer platform. This includes the process of transferring your instruction to pay by monthly Direct Debit, which we are pleased to confirm is now complete.

You need take no action and there is no need for you to fill out a new Direct Debit instruction. Details of the change will have been supplied to your bank, who may also notify you, independently.

SmartestEnergy Business will now collect your Direct Debits instead of MA Energy, and therefore our name will appear on your bank/building society statement. If your latest invoice from SmartestEnergy Business is now due for payment, the full balance on your account will be collected by Direct Debit on or around the 17th February 2022. Thereafter we will continue to collect payments via Direct Debit on the date provided on your monthly invoice.

Rest assured that you will continue to receive the benefits of the Direct Debit Guarantee, and that this change will not affect the service you receive in any way.

 


Previous updates

(Updated 12pm, 13/01/22)

First customer invoices issued

We are now in the process of issuing MA Energy customers with an invoice from SmartestEnergy Business. If this your first invoice, please bear in mind that your account balance and payment amount due may be higher than anticipated. There are number of reasons why this may be, including:

- SmartestEnergy Business acquired your supply on the 7th of November, so this invoice will reflect a 'catch-up' of approximately 2 months of billing

- Unless you have since agreed contracted prices with us, your account will still be on a deemed tariff that attracts higher pricing

- Your invoice will be based on estimated usage if you have not yet provided a meter reading/s, details of how to do this are in a previous update below

If you need assistance with your SmartestEnergy Business invoice, please view our customer help guide here.

Alternatively get in touch with our UK Customer Services by phone on 01903 703400 or email to [email protected], they'll be happy to help.

Invoice payment information

The process to obtain existing customer Direct Debit instructions is taking a little longer than anticipated, but rest assured we're doing everything we can to make the experience as seamless as possible.

If you have not directly setup a new instruction with us, your payment method will currently be set to a variable/cash option. This means you will need to contact us within the next 5 days to make a payment.

You can do so over the phone by contacting our UK Customer Services on 01903 703400 or by bank transfer using the following account details:

- Account Name: SmartestEnergy Business Limited
- Account Number: 40006211
- Sortcode: 40-20-69
- Bank Name: HSBC plc

Important: When making a payment, please make sure to use your account number as the payment reference.

Please note, if you have since agreed a contract with SmartestEnergy Business, a new Direct Debit instruction will be in place and be collected in line with the date advised on your invoice.

 

(Updated 12pm, 03/12/21)

New Account Setup & First Meter Reading

It’s been nearly a month since SmartestEnergy Business were appointed your new supplier, taking over service from MA Energy. A lot has been going on behind the scenes to ensure a smooth transfer and continuity of service.

We are now in the final stages of setting up your account/s and migrating your supply information to our customer platform. Your new account number/s with SmartestEnergy Business will have been sent to you via email, please make a note of this information and reference this when making any enquiries with us.

We have also made contact with MA Energy and are working closely with them to obtain all the relevant customer data. This includes moving any credit balances to our billing system. If you are due any credit, rest assured this will be protected and added to your SmartestEnergy Business account. MA Energy has also informed us that your final invoice from them will be issued shortly.

If you currently pay by Direct Debit with MA Energy, please do not cancel this. For your convenience we will attempt to move the instruction to your new account. We will of course let you know once all of this has been completed. Thank you for your patience.

Time for a meter reading

In the coming weeks we will produce your first invoice with SmartestEnergy Business, so it’s important we get off to an accurate start. To do this it would be really helpful if you could submit a recent meter reading to us. It’s easy to do so…

By Automated Phone 24/7: 0800 088 4581
By Email: [email protected]

Please remember to quote your new SmartestEnergy Business account number along with your meter serial number when providing a read.

Discounted supply prices

Having moved to us via the ‘Supplier of Last Resort’ process, you will have been placed on our Deemed Tariff. Unfortunately, this will likely mean an increase in your energy costs. Wholesale costs, which make up approximately 50% of your bill, are up over 300% in the last year, meaning UK energy prices are at an all-time high. If you’ve not already done so, we’d recommend that you speak to us about securing our competitive contract prices.

Our team of dedicated account managers can discuss the contract options available to your business. Please call them on 01903 250076 or email [email protected] they’ll be happy to help.

 

(Updated 12pm, 08/11/21)

Hello, we're your new energy supplier

Hopefully you’ve had time to absorb the news that your existing supplier MA Energy is no longer trading. Whilst it is a challenging time for the UK energy market, we want to reassure you that with SmartestEnergy Business your business is in safe and reliable hands.

SmartestEnergy Business Limited has been appointed by Ofgem, the industry regulator, to take care of your energy supply on the 7th November 2021. There is no need to worry, the lights are not about to go out and your supply will be unaffected. We are financially stable and dedicated to serving your energy needs, both now and in the future.

Please note: this is a dedicated webpage for MA Energy customers to answer any questions you have about switching supply to SmartestEnergy Business. We will update this page regularly so please keep checking back for the latest information.

So what happen's next?

Over the coming days, we’ll be working closely with MA Energy to obtain the information we need to set up your account. The process should be relatively straightforward, and we’ll be in touch as soon as possible to confirm your new account information.

In the meantime, it’d be really useful if you can provide MA Energy with a recent meter reading, that way we can start to accurately bill your new account. If you’re unable to do so, please make a note of the reading and we will obtain this from you soon.

If you currently have a Direct Debit with MA Energy, please do not cancel it. As part of the switching process, for your convenience we will attempt to securely obtain the instruction and continue this as your payment method. If you do not have a Direct Debit, we will advise a collection method in due course.

Thinking of switching supplier?

We appreciate that you have a choice in supplier. If you are considering alternative arrangements, Ofgem has advised that you wait until the process of switching to SmartestEnergy Business has been completed. We’d of course like you to stay with us, and can offer you a range of low cost, fixed price contract options (including renewable energy), to help you save on energy bills and protect against wholesale price uncertainty. One of our dedicated account managers will be happy to discuss your energy contract needs. Please call them on 01903 250076 or email [email protected]

Need to get in touch?

We’re here to help in any way we can and answer any questions you have. If you’d like to get in touch with our UK Customer Services, to help us respond to your enquiries in an efficient manner, email is currently the best method of contact to [email protected] or alternatively call us on 01903 703400. Lines are open Mon-Fri, 8.30am-5pm.

 

Frequently asked questions

  • Q. Why have SmartestEnergy Business taken over my supply?

    A. We have been appointed by Ofgem, the industry regulator, to take care of your business energy supply as part of the Supplier of Last Resort process. This is because your existing supplier MA Energy is no longer trading, following the effects of soaring wholesale gas prices.

  • Q. When did my supply switch to SmartestEnergy Business?

    A. The switch to SmartestEnergy Business began on the 7th November 2021. MA Energy ceased trading the week before.

  • Q. What will happen to my energy supply?

    A. There is no need to worry. We want to reassure you that your business is in safe and reliable hands. Your supply will be unaffected. SmartestEnergy Business is financially stable and dedicated to serving your energy needs, both now and in the future.

  • Q. How much will I now pay for my energy?

    A. Details of what you will pay for your service are included in the correspondence that we have sent you recently. Our best prices are available on a fixed contract. That way you can protect the price you pay against future uncertainty and make significant savings on your monthly bills. To secure the best deal possible, please call our dedicated account team on 01903 250076 or email [email protected]

  • Q. Who is SmartestEnergy Business?

    A. We are a stable and well-established energy supplier with over 10 years trading expertise. Our range of low-cost electricity and gas products, including renewable energy, have helped over 85,000 UK businesses to control their energy usage and reduce their bills.

    By helping businesses like yours with their energy needs, our UK customer services are highly rated for their personal and dedicated approach on Trustpilot. We pride ourselves on getting the basics right, and are working hard to improve the energy service standards.

    SmartestEnergy Business is part of the SmartestEnergy Group, owned by the Marubeni Corporation.

  • Q. When will my account be ready with SmartestEnergy Business?

    A. Over the coming days, we’ll be working closely with MA Energy to obtain the information we need to set up your account. The process should be relatively straightforward, and we’ll be in touch as soon as possible to confirm your new account information.

    In the meantime, it’d be really useful if you can provide MA Energy with a recent meter reading, that way we can start to accurately bill your new account.

  • Q. How do I pay SmartestEnergy Business for my energy?

    A. If you currently have a Direct Debit with MA Energy, the advice is to leave this in place, please do not cancel it. As part of the switching process, for your convenience we will attempt to securely obtain the instruction and continue this as your payment method. If you do not have a Direct Debit, we will advise a collection method in due course.

  • Q.I’m currently owed a credit by MA Energy, what will happen to this?

    A. Any credit will be migrated over to your new account with SmartestEnergy Business. We are working with MA Energy to calculate your final balance and if any credit needs to be applied to your new account. It may take a little time for us to obtain this information, but rest assured your credit balances are protected. To help speed this process, if possible please submit an up-to-date read to MA Energy as soon as possible. If this is not possible please take a note of the reading and we'll obtain this from you soon.

  • Q. How do I get in touch with you?

    A. We’re here to help in any way we can and answer any questions you have, so please don’t hesitate to get in touch with our friendly and dedicated UK Customer Services. To help us respond to your enquiries in an efficient manner, email is currently the best method of contact to customerservi[email protected] or alternatively call us on 01903 703400. Lines are open Mon-Fri, 8.30am-5pm.

  • Q. What contract options can you offer my business?

    A. We have a range of fixed contract options (including renewable products) to help you lower your energy costs and protect your business against wholesale market increases. Our electricity and gas products are highly competitive on price, starting from a simple 1 year fix, up to a long-term 5 year fix. To discuss the best deals available, please get in touch with one of our dedicated account managers on 01903 250076 or email [email protected]

  • Q. I’m thinking about switching supplier?

    A. We appreciate that you have a choice in supplier. If you are considering alternative arrangements, Ofgem has advised that you wait until the process of switching to SmartestEnergy Business has been completed. We’d of course like you to stay with us, and can offer you a range of low cost, fixed price contract options, to help you save on energy bills and protect against wholesale price uncertainty.

  • Q. Do you offer renewable product options?

    A. Yes, we have a range of renewable options to help your business reduce it’s carbon emissions and contribute towards net zero. In fact our parent company, SmartestEnergy Ltd is the UK’s leading purchaser of independent renewable energy, including wind, solar, hydro and biomass. This allows us to offer low cost renewable products, backed by renewable certificates to guarantee origin, helping you to run a greener business and take positive action against climate change. For more details of our renewable products please visit our SmartFix Renewable page here.

  • Q. When do I get my first invoice from SmartestEnergy Business?

    A. Your first invoice will be sent to you in early December for the part usage since your switch date of 7th November 2021. If you would like an accurate bill, until we can install a smart meter (or connect to an existing one), please ensure you notify MA Energy of your current reading and then submit a reading to us by the end of the month. Details of how to do this are available here.