Below you'll find quick links to key customer information, which will help direct you to the right page at the click of a button. If you have any related questions, just select the 'get in touch' box on this page, or click the link at the bottom of this list to speak to customer service directly.

Business customers (formerly Dual Energy):

SmartestEnergy Business Limited 

• Complaints and dispute settlements
• Emergency contacts, electricity an gas safety 
• Terms and conditions 
• Pricing information 
• Meter reading
• Change of tenancy
• VAT declaration
• Micro businesses
• Fuel mix disclosure
• Contact us

Generators and Industrial and Commercial customers:

SmartestEnergy Limited 

• Complaints and dispute settlements 
• Out of contract and deemed rates
• Micro businesses
• Emergency contacts, electricity and gas safety
• Fuel mix disclosure
• Escalated erroneous transfer (ET) queries
• Rota load disconnection
• Refund process
• Site access, fit and proper representatives
• Contact us